Frequently asked questions
How do i make an appointment?
Am i able to claim from my health fund?
Please ring the rooms at Norwood or Adelaide city to schedule an appointment. Belinda, Kathy and Hannah share their time between the two clinics.
Initial appointments are 30 minutes long (NDIS appointments are longer - please remember to mention this when making an appointment).
If you have a question about your injury or your splint is uncomfortable, please ring the rooms to bring your appointment forward. Alternatively you can send us an email via the "Contact Us" section below, but we are limited in the help we can provide via email.
Yes, we can swipe your private health insurance card at the front desk after your consult. To receive a rebate your insurance must include Extras cover for 'Occupational Therapy'.
The amount of rebate differs between health funds and your level of Extras cover. To find out the amount that you would be rebated, please contact your private health insurance provider. Rebates are for consults only, consumables including custom-made orthoses (splints) may come at an extra cost. It is possible to claim funds back for an orthosis by speaking to your health fund in person.
What is Occupational Therapy?
Occupational Therapy is a bachelor or under-graduate degree studied at University, similar to Physiotherapy. It is the study of rehabilitation using activity, and can be applied in a variety of different settings such as paediatrics, hospitals, mental health, aged care and hand therapy.
Occupational Therapists are trained in splint making and hand / upper limb injury rehabilitation at University (which is what Belinda teaches at UniSA).
What is hand therapy?
Hand therapy is the rehabilitation of an injury to the upper limb, including fingers, hand, wrist, elbow and shoulder. It is practiced by either an Occupational Therapist or a Physiotherapist; and includes management of both conservative or post-operative injuries.
Orthoses (also known as splints) are custom-made thermoplastic guards for the hand, wrist or elbow. They are made in your consult to fit your hand by melting the plastic and moulding around your hand. If you have any questions about your splint please call us.
Do i need a referral?
Do you accept third party claims / discounts?
You do not need a referral to been seen at Adelaide Hand Therapy as a private patient. If you have been referred by your GP or another therapist, a referral or letter is always appreciated as they will be able to provide some background about your problem.
People who have their claim managed by Return to Work SA or a third party / insurance company, require a referral prior to the initial visit. Please come prepared to your consult with your claim number, insurance company name, and doctor referral. The consult cost will otherwise need to be covered privately.
Yes we do accept claims through Return to Work SA or third party claims such as motor vehicle accidents. You will require a referral from a doctor or surgeon for your consult to be invoiced to the insurance company.
We also accept Enhanced Primary Care (EPC) plans, which are allocated by general practitioners. They must be written for “Occupational Therapy”. There is a small gap payment for the consults. Consumables are not included.
Do you accept NDIS clients?
Yes we do see NDIS clients. However we are not NDIA registered, so can only accept 'self-managed' or 'fund / third party managed' people. We are not able to bill NDIS-managed claims. People who have their funds managed by the NDIA will need to pay privately. (We apologise for any inconvenience)
Initial bookings are made for 1 hour, follow up appointments are booked for the length of time necessary. We ask that payment is made on the day after the appointment please.